We have used IRIS Emissions Services Limited (and previously Parker) and for many years. We find them to give excellent customer service, are prompt with communications, attendance to site, approachable, very understanding and extremely helpful when phoned day or night. I will not hesitate to recommend them to anyone in the future.
Since the foundation of IRIS Emission Service Limited the Ignazio Messina C. S.p.A. Shipping Company has been assisted in the maintenance and calibration of the gas analyzer probes, installed on our Wartsila EGCS.
In these years, thanks to the skill of both technical and administrative personnel, the service offered has been precise and efficient, all troubles occurred on board had been identified and promptly solved in addition to planned maintenance.
For this we thank all the IRIS Emission Service Limited Staff for the good cooperation and expertise offered.
At Aberthaw Power Station in South Wales, we have worked very closely with the staff at IRIS Emissions Services Ltd, (formerly as Procal) for the past 20+ years. There is a wealth of product and regulation knowledge within the team, and a genuine sense of pride in their product.
We have shared the journey through various changes in emission legislation over the decades and IRIS have always been there to support the transitions and to offer solutions to existing or new challenges.
Always willing to support over the phone with technical support and respond in a very timely manner when a site presence is required. (Although during a 20 year relationship, and with 9 P2000’s continuously in service, the need for a site visit outside of service intervals has been few and far between).
There is a very good understanding of the product, and what is required to maintain accurate and reliable CEMS 24/7/365.
We have worked with the IRIS Emissions Services team over the last 18 months. They have provided on ship and remote service support for the analysers operating on the EGCS installed on a number of our vessels. We particularly appreciate their communication, flexibility and responsiveness in supporting us and the follow up work offered.