Our Services

Below covers our core business. However, through our strategic partnerships we are also able to support with equipment supply, commissioning, stack testing and provision of additional service resources.

On-site maintenance and calibration of gas analysers

Our core business is the support of the legacy installed base of Procal analysers. Our highly experienced team provide a range of services including routine calibration and maintenance, emergency failure support and pre QAL 2 / AST functionality testing with linearisation across the UK and Internationally as needed.

We hold relevant test equipment and gases and all UK engineers have CCNSG Passports and HSE Working at heights training.

Learn more about our on-site maintenance and calibration services.

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Marine vessel visits for maintenance and calibration of EGCS analysers

The maintenance and calibration of the EGCS is an important part of our service portfolio. Although the work itself is the same as our land- based applications, the planning and delivery within the marine environment is considerably more challenging.

With considerable marine experience we specialise in offering fast response and flexibility in our approach when working in this industry, recognising the importance in reducing any downtime for the end user. We are able to visit vessels at their most convenient location world wide and sail as and when needed. Our approach is cost effective and often reduces the need for multiple return visits as engineers generally carry key spares and we carry out careful pre visit preparation where possible.

We work with both end users and key scrubber system manufacturers.

Talk with us to discuss your EGCS analyser needs

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Remote technical support

On initial contact by a customer we provide a review and analysis of data supplied to gain an insight into the equipment status and service needs. This usually requires the customer to collect specific data under our guidance (5 minute procedure) and send or upload this to our agreed space.

With a highly skilled technical expert working quickly and methodically in this analysis the customer could save valuable time and reduce costs with improved diagnosis and understanding of the service requirement. This can often remove the need for an immediate service visit which may be replaced by our guided support to resolve minor problems.

Where a visit is needed this information means we can be better prepared and plan efficiently.

Talk with us to discuss your remote technical support requirements

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Customer training

We believe that training our customers is positive for our mutual relationship and improves the information given to us when a problem arises in the field. We believe in a practical approach to training provision.

Training can be offered in hands on front line fault finding and repair, back ground theory to improve understanding, and in routine calibration checks.

Training can be accommodated both at our training facility where demo equipment is available or on a customer site.

In the UK we provide demo equipment for training.

For overseas training we can discuss how best to meet your training needs. Often a combination of classroom training, on site shadowing and hands on calibration training on the installed equipment.

2 day course for up to 5 trainees is the optimum training provision. Shorter courses can also be provided and specifically tailored to the customers needs.

Larger training groups can also be accommodated where needed, usually with support of an additional trainer and equipment.

Contact us to arrange your bespoke training

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Service contracts

We offer a comprehensive range of service contracts.

Contracts can be tailored to the users needs but are usually built up of some, or all, of the following flexible components:

  • Maintenance and calibration visits on site: Annually, 6 monthly or quarterly.
  • Provision of test gas
  • Emergency call out
  • Remote technical support
  • Pre AST / QAL 2 functionality checks with linearization (including provision of ISO 17025 Gases)

Contracts can be offered in land based and marine applications

Contact us to discuss service contract options

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Repairs

Test and repair of pcbs and controllers. Limited repairs of analysers can also be offered.

Contact us to arrange a repair

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